Frequently Asked Questions

Yes. Even a pure beginner of English can have fun while learning with us.
A) Any children between the ages of 5 to 15 can learn at Super Hero ESL.
A) Every day from 17:00 to 22:00 (Japanese Standard Time).
Yes, we do. For the current details regarding free lessons, please visit the following webpage: https://www.superheroesl.com/ja/instructions/
A) Yes. During the free lesson period, we closely monitor each student’s progress and make adjustment to place them in the appropriate levels.
a) It is 25 minutes long.
A) We use video chatting program embedded in our unique teaching platform. Teachers, as well as students, can write directly onto the texts shown on the screen, allowing an interactive teaching style to promote active participation of each student.
A) We use our own video chatting software, which requires no pre-installation. But student devices will need a working microphone and a camera and allow them to be accessed by our software prior to entering each lesson. We recommend that our students use Google Chrome browser to access our site and lessons.
A) Yes, you can either a PC or a tablet.
A) Since our curriculum is designed to cater to the needs of each individual students, we currently only provide one-on-one lessons.
A) No, you can choose different heroes to teach each of your lessons.
A) Each lesson starts with a greeting and a day-to-day conversation, followed by a game to go through the target words. Using visual aid to provide clearer image of each vocabulary, students will practice explaining them in their own words, and using them to make full sentences. Reading activities will involve stories using the target words, and there will be reading comprehension discussions. We make sure to give each children an opportunity to nurture skills to “think and verbalize opinions in English”. Teachers will make sure to correct mistakes and encourage students to learn correct expressions.
A) No, there are no homework.
A) We utilize common core based curriculum that is created by professionals, who have provided curriculum worldwide. We closely examine each child’s English levels during their first lesson and select the best starting point in order to maintain their motivation to learn while having fun.
A) No, there is no enrollment fee.
A) Please contact support@superheroesl.com before 24 hours to the lesson. If the cancellation is made within 24 hours, the booking will remain booked, and there will be no refund.
A) No, do not charge monthly. We have lesson packages that you can be purchased according to your schedule: one lesson at a time, five lessons, or twenty lessons in a set.
A) Yes, it should be used up within 6 months of purchase.
A) We use payment system such as Stripe and Paypal, which utilize Visa, Master Card, and American Express credit cards as forms of transaction.
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